Refund and Return Policy

Last Updated: November 24, 2025

1. Refund Eligibility

We want you to be completely satisfied with your purchase. Refunds may be available under the following conditions:

1.1 Digital Products

Refunds may be available within 7 days of purchase ONLY IF:

• The product has NOT been downloaded, accessed, or activated
• The product is defective or does not meet the description
• The product was purchased by mistake (within 24 hours)
• Technical issues prevent product access (we will attempt to resolve first)

Note: Once a digital product is downloaded, accessed, or activated, it becomes non-refundable.

1.2 Physical Products

Refunds available within 30 days of delivery ONLY IF:

• Product is unopened, unused, and in original condition
• All original packaging, tags, and accessories are included
• Product is defective or damaged upon arrival
• Wrong product was shipped (our error)

1.3 Services (Web Hosting, Digital Marketing, etc.)

Refund eligibility depends on the specific service agreement:

• Web Hosting: Refunds available within 30 days of initial purchase if service has not been used. No refunds after service period begins.
• Digital Marketing: Refunds available only if campaign has not been launched. No refunds after campaign launch or work commencement.
• Custom Services: Refunds available only if work has not commenced. Once work begins, no refunds are available.
• Quote-Based Services: Refunds available only before acceptance and commencement of work.

Important: Services that have been started or completed are NOT eligible for refund.

2. Refund Process

To request a refund:

1. Contact Us: Email support@bytora.tech or call 876 788 8816 within the eligible timeframe
2. Provide Information: Include your order number, purchase date, and reason for refund request
3. Review Period: We will review your request within 2-3 business days
4. Return Authorization: For physical products, we will provide return instructions if approved
5. Refund Processing: Approved refunds will be processed within 5-10 business days

3. Return Process (Physical Products Only)

For approved physical product returns:

1. We will provide a Return Authorization (RA) number
2. Package the item securely in original packaging with all accessories
3. Include the RA number and order number in the package
4. Ship to the address provided (customer is responsible for return shipping unless item is defective)
5. Refund will be processed after we receive and inspect the returned item

4. Refund Methods

Refunds will be issued to the original payment method:

• Credit/Debit Card: Refunded to the original card (5-10 business days)
• Bank Transfer: Refunded to original account (7-14 business days)
• Other Methods: Processed according to original payment method

Note: Refund processing times may vary depending on your financial institution.

5. Partial Refunds

In certain circumstances, partial refunds may be issued:

• If only part of a service has been rendered
• If a physical product is returned in less than perfect condition
• If a discount or credit is more appropriate than a full refund

6. Cancellation Policy

6.1 Order Cancellation

You may cancel an order:

• Before Payment: Simply do not complete the payment
• After Payment (Digital Products): Contact us within 24 hours if product has not been accessed
• After Payment (Physical Products): Contact us immediately - cancellation may be possible before shipment
• After Payment (Services): Cancellation depends on service agreement - contact us immediately

6.2 Service Cancellation

For ongoing services (web hosting, digital marketing):

• You may cancel at any time, but no refunds for unused portions
• Services will continue until the end of the current billing period
• No refunds for services already rendered

7. Chargebacks and Disputes

If you file a chargeback or dispute with your bank or credit card company:

• We will investigate the dispute and provide evidence to your financial institution
• Filing a chargeback does not guarantee a refund
• We reserve the right to suspend or close your account if a chargeback is filed
• We encourage you to contact us first to resolve any issues

8. Exceptions

We reserve the right to make exceptions to this policy in cases of:

• Technical errors on our part
• Product defects or non-conformance
• Shipping errors (wrong product, damaged in transit)
• Other circumstances at our sole discretion

9. Contact Us

For refund or return inquiries, please contact:

• Email: support@bytora.tech
• Phone: +1 (876) 788-8816
• Address: 34 National Heroes Circle, Kingston, Jamaica
• Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (Jamaica Time)

10. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

By making a purchase, you acknowledge that you have read, understood, and agree to this Refund and Return Policy.